Customer Service and Sales Support

Customer Service and Sales Support (The position has been filled)

• Expand your customer service experience by being a part of a dynamic customer service team
• Excel in this multitasking role by assisting inbound and outbound logistics, sales team and customers
• Attractive salary and career progression

 

CLIENT

Our client is a leading supplier of value-add ingredients to Australia and New Zealand’s Food Industries and are firm believers in providing solutions to their customers. They represent a portfolio of companies in the A&NZ market, and the additional value they provide is from both strong technical expertise and their investment in laboratory scale development. This enables them to be true partners with their customers.

Due to the continued growth of the business, they are now seeking an additional person to assist their customer service team with Sales and Customer support; and inbound & outbound logistics. This role will work closely with Sales Managers and their customers to assist them in achieving customer satisfaction.

 

ROLE

Are you career driven and ready to take the next step? Use your winning personality in this multitasking role! 

This multitasking role will provide support to different departments of the company. You will work closely with logistics departments both inbound and outbound, contract warehouses and you will provide support to the Sales team through provision of customer documentation.

The person in this role will also ensure that all customer orders are followed up efficiently with impeccable customer service. You will liaise with Customers and Sales Managers to help solve non-conformance issues or special requirements.

The ideal candidate will demonstrate a working knowledge across an array of business processes.

 

SELECTION CRITERIA

To be successful in your application, you will have more than two years of experience in customer service and love it. You will have a strong commitment to service, by respecting the customer’s needs and determining options to provide solutions.

You need to be proactive and quick learner to progress in this fast working environment. You also need to be a process driven and organised team player with customer service software/s experience.

To be short-listed for this exciting opportunity you will need to meet the following criteria:

• A relevant tertiary qualification
• Two + years of customer service experience within a Goods & Services industry, and preferably within the manufacturing industry
• High degree of accuracy for data entry
• Ability to work with a range of stakeholders simultaneously
• Well-developed communication skills and engaging personality
• A can-do attitude with a passion for excellent customer service
• A current Australian Drivers Licence

 

APPLICATIONS

To be considered for this role please apply at your earliest convenience by using the ‘Apply Now’ button below. Please include your updated resume with a covering letter in Word Format to CS Executive. For a confidential discussion about this role, please call us on 03 9516 0100.

In your communications relating to this position, kindly cite the job reference: CSSS0219.

 

THANK YOU

CS Executive Group would like to thank you in advance for taking the time to apply for this role. Unfortunately, due to the large volume of correspondence our recruitment team receives on a daily basis, we genuinely cannot respond to each application—only individuals being considered for shortlisting as candidates are contacted.

However, if on this occasion you’re unsuccessful, please note your details will be added to our Talent Pool database. All this means is that in future you might be contacted by one of our team of recruiters for other suitable roles.