Customer Service and Sales Support

Customer Service and Sales Support (The position has been filled)

• Join a professional & friendly team within a growing & dynamic business
• Genuine career growth potential with attractive salary package
• Modern, well equipped premises & friendly, supportive team environment

 

CLIENT

Our client, based in Melbourne’s SE suburbs, represents the world’s leading ingredient companies in the Australian and New Zealand market. Their team of highly experienced food technologists work collaboratively, sharing knowledge and experience, to find the best solution for clients.

Due to the continued growth, they require a friendly and tertiary qualified professional to assist their customer service team with Sales and Customer Support including inbound & outbound logistics. This role will work closely with Sales Managers and their customers to assist them in achieving customer satisfaction.

 

ROLE

Are you a friendly, “can-do” person with the desire to learn and develop? 

In this role, you will work closely with the logistics departments both inbound and outbound and contract warehouses to provide support to the Sales team and customers.  You will ensure that all customer orders are followed up efficiently with impeccable customer service. You will liaise with Customers and Sales Managers to help solve non-conformance issues or special requirements.

Other duties include:

• The provision of administrative support to sales team
• Creation and process of sales quotations and orders
• Coordination of sales orders, stock availability, logistics and delivery
• Management and use of customer database and CRM

 

SELECTION CRITERIA

To be successful in your application, you will have more than two years of experience in customer service and/or sales coordination and/or logistics ideally within a manufacturing environment and love it.

You will be pleasant, professional and have a strong commitment to service, by respecting the customer’s needs and determining options to provide solutions.

You need to be a team player, proactive and a quick learner to progress in this fast working environment. You also need to be process driven and organised with customer service software/s experience.

To be short-listed for this exciting opportunity you will need to meet the following criteria:

• A relevant tertiary qualification
• Two + years experience in an administration sales support role
• Experience in logistics preferably within the manufacturing industry
• High degree of accuracy for data entry
• Ability to work with a range of stakeholders at all levels
• Excellent written and verbal communication and interpersonal skills
• A can-do attitude with a passion for excellent customer service
• Strong time management skills and ability to multi-task
• An excellent work ethic and a true team player

 

APPLICATIONS

To be considered for this role please apply at your earliest convenience by using the ‘Apply Now’ button below. Please include your updated resume with a covering letter in Word Format to CS Executive Group. For a confidential discussion about this role, please call Helen or Daniele on 03 9516 0100 during work hours or Helen on 0438 620 434 after hours.

In your communications relating to this position, kindly cite the job reference: CSSS0219.

 

THANK YOU

CS Executive Group would like to thank you in advance for taking the time to apply for this role. Unfortunately, due to the large volume of correspondence our recruitment team receives on a daily basis, we genuinely cannot respond to each application—only individuals being considered for shortlisting as candidates are contacted.

However, if on this occasion you’re unsuccessful, please note your details will be added to our Talent Pool database. All this means is that in future you might be contacted by one of our team of recruiters for other suitable roles.