Client Services Team Leader – Food Testing Laboratory

Client Services Team Leader – Food Testing Laboratory (The position has been filled)

BENEFITS

• Utilise your customer service skills and management experience with a company who values their staff
• A key role for a company that continues to grow and impress
• Company culture that embraces innovation, integrity, inclusivity & collaboration

 

CLIENT

Our client offers testing services to food manufacturing industries such as the meat, dairy, confectionery, beverage and allied industries.

As one of Australia’s largest independent food testing laboratories, they continue to grow and expand their microbiological, chemical and physical analytical capabilities, which all contribute to the delivery of accurate and timely results in every aspect of the food industry – from raw materials to finished products.

With state-of-the-art automated microbiology systems and specialised staff, they offer analysis for food pathogens, spoilage organisms and bacterial identification to mention a few.

 

ROLE

Reporting to the Customer Focus Manager, the primary objective of the role of the Client Services Team Leader is to support the Corporate Business Plan and to ensure continuous improvement in communications, systems and processes supporting the business stakeholders.

As the successful candidate, you will resolve customer queries and complaints and be the Key Clients Services contact for customers. You will liaise with all levels of the company including Sales. BUL, Quality and Technical Support and of course customers.

 

SELECTION CRITERIA

• Bachelors Degree in Science or similar as a minimum, preferably microbiology or similar
• Working knowledge of a commercial laboratory would be highly regarded
• Working knowledge of LabWare would be advantageous
• Excellent customer service, management experience and relationship building
• Commitment to work place safety and continuous improvement
• Excellent verbal & written communication skills with the ability to liaise with various stakeholders, internal and external
• Must have a good work ethic and excellent interpersonal skills

 

APPLICATIONS

Please click the ‘Apply Now’ button to submit your application. Please ensure you attach a Resume and Cover Letter in Word Format addressing the full selection criteria. If you would like to know more about this unique opportunity please call Helen on 03 9516 0100.

 

THANK YOU

We would like to thank you for taking the time to apply for this role. Unfortunately, due to the large volume of applications we receive daily, we cannot contact all candidates. Please note, however, if you are not successful on this occasion, your resume will remain on our database and you may be contacted for similar roles

Please Note: Unfortunately only short-listed candidates can be contacted due to high volume of applications.