Administration and Customer Service Representative – Medical Devices

Administration and Customer Service Representative – Medical Devices (The position has been filled)

BENEFITS

• Permanent role with multinational Medical Device Company
• Be the “go to” person in the office
• Interact and provide support to internal and external customers across various aspects of the business
• Excellent facilities and good career advancement opportunities

 

COMPANY

Our client is revolutionising the treatment of obesity and other gastrointestinal disorders by developing less invasive solutions for a whole new group of patients seeking treatment today. They are a global innovator pushing boundaries to bring new technologies and innovative products to markets in over 80 countries. In Australia, they work with a wide range of healthcare service providers to enhance patients’ access to care and improve patients’ quality of life.

 

THE ROLE

Reporting to the Operations Manager and working closely with the APAC Marketing Manager, you will be part of a small team that is growing! The individual in this role will be the “go to” person in the office, interacting and providing support to internal and external customers across various aspects of the business. The role is fast-paced and offers variety, challenges and the opportunity to learn new skills.

Duties include:

• Processing sales orders in a timely, accurate and efficient manner.
• Responding to customer emails and telephone enquiries regarding order status, backorders, shipment tracking, consignment, basic billing and pricing.
• Processing product returns and exchanges in accordance with Apollo terms, conditions, and regulatory guidelines.
• Assisting with general administration across many areas of the business including marketing, sales, and operations.
• Providing administrative support to the General Manager of the business.
• Making outbound accounts receivable collection courtesy calls
• Representing the Company in a professional manner as the first point of contact for customers and internal staff members.

The individual in this role will be the “go to” person in the office, interacting and providing support to internal and external customers across various aspects of the business. The role is fast-paced and offers variety, challenges and the opportunity to learn new skills.

 

SELECTION CRITERIA

We are looking for an energetic, capable team player with excellent interpersonal and communication skills!

To be considered for this position you must meet the following criteria:

• Bachelor’s degree in a relevant field preferred but not essential.
• Minimum two years of medical device or pharmaceutical Customer Service experience would be highly regarded but not essential.
• Ability to work in a team and independently as required, excellent time management and record keeping skills.
• Exceptional interpersonal skills, work ethic and a good team player is a must!
• Excellent written and verbal communication skills
• Ability to build professional working relations at all levels internally/externally.
• Sound negotiation and problem solving experience.
• Demonstrated project management skills.
• Accountability – focused on achieving results.

 

APPLICATIONS

To apply for this role, please click the ‘Apply Now’ button below and attach your updated resume and cover letter. To discuss the role, please call Helen on 03 9516 0100 during business hours.

 

THANK YOU

We would like to thank you for taking the time to apply for this role. Unfortunately, due to the large volume of applications we receive daily, we cannot contact all candidates. Please note, however, if you are not successful on this occasion, your resume will remain on our database and you may be contacted for other roles.