HR Skills That Will Help You Grow Your Business

Any business owner knows that the right staff can work miracles. However, finding suitable replacements and people for new positions is a long process. It can be much easier if you have certain HR skills in-house. 

What are the desirable capacities that could help your business grow? We’ll discuss it in this blog post. Whether the size of your company requires only one HR person or a whole team, these tips will help you find people who’ll not only get you great hires but also keep them happy as employees.

The Importance of Human Resources Skills

An HR department takes care of the employee experience within the company. Its staff handles finding employees, hiring and training them as well as saying goodbye, if necessary. There are at least 11 key responsibilities of HR

Hiring new employees is necessary in a growing business. It’s a part of the HR’s role to help you with planning and filling the vacancies. HR can also decide to outsource some of these tasks to recruitment agencies.

Perhaps, an even more important duty of the HR team is taking care of retention. Good employees are particularly hard to find in some sectors due to the skills gap. Having said that, in all industries keeping employees happy is a must to limit the employee turnover rate. Without the HR team doing their job well employee satisfaction won’t be high.

Last but not least, any business sometimes has to part ways with its employees. If an employee is unhappy, HR officers can try to solve their problems.
In the case of a resignation it is up to HR to handle the whole process: conduct an exit interview, organise the necessary documentation and find a replacement.

The human resources department is also there to deal with the most unpleasant processes: the disciplinary action and firing.

The Size of Your HR Team

The next important question is how big your HR team should be. It’s a decision made according to your business’s needs. Usually companies start small to grow this department along with the company.

Some people wonder why an HR manager needs skills in terms of human resources and not only management. According to a 2017 Bloomberg report that year saw the highest numbers ever with 1.4 HR officers for each 100 employees.
The number is impressive. Still, it’s easy to calculate that in smaller companies the HR director can be the only employee.

As you can see, top HR officers are often responsible for much more than just team management. In big companies a manager’s role is more limited. And yet, the best managers are often subject area experts. They can help their subordinates and evaluate performance better.

The HR Skills You Need In Your Company

You know by now why your business needs human resources skills and how to decide on the size of that department. It’s time to focus on key skills that you should be looking for in human resources employees to help grow your business: 

  • Interpersonal Skills

Interpersonal skills in HR staff can’t be overestimated. The team needs to be able to put people at ease. Not all tasks handled by the department are easy and making people feel comfortable helps to build an atmosphere of trust.

HR needs to understand both the employee’s needs and the employer’s possibilities. Finding a compromise between the two requires a lot of diplomacy and tact.

Checking for interpersonal skills during an interview is best done with hands-on tasks. You can present an HR position candidate with real life scenarios. Their solutions are a great indicator of whether they’re a match for the job. 

  • Onboarding expertise  

Starting a new job is always a stressful experience. As a new employee you don’t know the company’s priorities and guidelines yet. You’re also not sure how to behave as each workplace has a different company culture. A new starter is in a vulnerable position and an HR officer should have the empathy to understand that.

The goal is for a new employee to be able to ease into their job with as little stress as possible. Reliable onboarding procedures have to be set up and taken care of by the HR department. This shouldn’t be underestimated. Companies that invest into onboarding are capable of retaining as much as 50% of new starters more than they would be able to otherwise.  

  • Technical Skills

Most employees these days need to be computer-literate. However, another desirable skill for the HR staff is having technical skills that allow them to use industry specific software. They make the workload lighter and increase productivity of the employees. 

The way that a particular system is operated can be learnt. What you should check for during an interview is whether a candidate is tech-savvy. The more willing they are to trust technology, the better for optimised performance of the department. 

  • Performance Evaluation

Another important skill is being able to evaluate the performance of employees. Your HR staff should know what matters in employee appraisal. They should be ready to design and use relevant systems. It’s also key for them to be able to clearly explain their functioning and purpose to the employees.  

The above-mentioned are the most crucial human resources skills in terms of business growth. When hiring, you should also keep in mind the following traits that any good employee should have, such as:

  • Reliability
  • Strong work ethics
  • Teamwork mentality
  • Commitment
  • Problem-solving

Lastly, when interviewing an HR manager remember to additionally ask yourself “What are HR management skills?”. Consider various leadership skills that are indispensable for this position.

Find HR Staff with CS Executive

At CS Executive we know that finding professionals who bring stability may be a challenge. With 30 years of human resources experience we’ll find the HR skills that will help you grow your business exponentially. Contact one of our recruitment offices today and let’s find the people you’re looking for together!

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